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From: angelina Category: Consumer Date: 07 February 2008 Time: 04:49 AM Review: My two penny's worth- Went to Atlantis to buy two large pieces of paper, so large that I had to get paper assistant to carry it over to desk for me, he wrapped up and I paid and left shop. Went home to discover that there was only one piece in the wrapping, when I had been charged for two. Expensive paper at just under tenner a piece. Immediately phone shop, shop assistant who shall remain anonymous takes my details, will pass on to manager who will probably authorise credit note and you will get call back on Monday he says. Of course no call, I call again on Wed. Me: Hello blahblahblah (explain everything again) Atlantis: That shop assistant you spoke to only works on weekends Me: He said he'd pass details on to manager A: Which manager? Me: Err, don't know, a manager... A:I'll transfer you to the managers' office(transfers me) Me: Hello blahblah blah A: Can I take your details? Me: I left them on Sunday but here you are again- blah blah A: Ok we don't seem to have the details but can send you a credit note Me: Hurray thanks Two minutes later get a call back A: We need to see your receipt before authorising a credit note Me: (Thinking, well actually that's not really proof that there was only one piece of paper in the roll) I can, but the receipt's really faint as it's printed on one of those till rolls A:Can you send in the original? Me: Not really, need it for my accounts A: Is there a credit card slip? Me: I don't really feel secure about sending the slip as it has the whole number and expiry date on it. Anyhow I bought other things on that day so you wouldn't be able to see the items individually. If I told you the date and time the transaction was made, as on the credit card slip, you might be able to find the receipt on your till roll from Sunday? A: Erm... ok ok no problem we'll send you a credit note That was yesterday. I'm hoping the saga is over but I will remain sceptical until I have the credit note in my hands. I know there's no way that I could really prove that I was telling the truth, but the mistake happened at the point the original sales person wrapped the paper and clearly marked the wrapping as containing TWO sheets...and really I don't think I could be arsed or ingenious enough to concoct such a lie...I could have put my foot down and said I wanted to get the paper delivered - as now I have to got to Atlantis again to pick the darn paper up. Sorry , this is probably quite a boring rant but this has moved me to write on WWR which I hardly ever do these days, so clearly this has been something that has really got up my nose. Am off downstairs to check the post now... So, where does everyone else go shopping for their art stuff now- any suggestions? What's Paintworks like? having no car and being in east London it's a bit of a pain to go to John Jones...