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From: Services Category: Consumer Date: 18 October 2007 Time: 02:11 PM Review: If have coffee on the 2nd floor you have to piss it out on the 3rd floor on the other side of the building. Here you can also exchange or get refunds on purchases, which means if you want women's clothes you will have to make your way to the first floor for jumpers etc and the second floor for underwear, which in any ordinary shop would be fine, but M&S makes it as difficult as possible, ensuring that you will pass through every other inch of the shop before you finally get there. Once at the bottom again you may finally give up rather than attempt the ascent to exchanges and refunds to complete the unsatisfactory purchase, and race (as much as this is ever possible in the befuddling M&S maze) for the door and fresh Oxford Street air.